sendaljpPrivacy Policy
This page describes what we collect when you use sendaljp and how we keep that data protected. We at sendaljp handle your personal information with care, following applicable data protection law in the jurisdictions where our service operates. Our commitment is to be transparent about what we gather, why we need it, and who may access it.
When you open an account on sendaljp, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or place a wager on Liga 1 or Champions League markets, we collect information necessary to verify your identity, process your transaction, and comply with local regulation. We do not sell your data to third parties for marketing. Our services are available only where local law permits.
If you have questions about how we handle your information, contact our support team via in-app chat or email. This policy applies to all users of sendaljp, whether you access our platform on mobile, desktop, or via our progressive web app.
What we collect and why
We collect your personal data in three main categories: account registration, transaction processing, and platform usage.
Account registration. When you sign up on sendaljp, we ask for your full name, date of birth, email address, and phone number. We use this information to create your account, verify your identity, and send you important notices about your account or our service. We also collect your residential address to confirm you are in a jurisdiction where our service is available.
Transaction data. When you deposit or withdraw funds, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), the amount, the date and time, and the status of the transaction. We retain this data to reconcile your account balance, detect fraud, and comply with anti-money-laundering requirements. If you use a bank virtual account, we store the account number and confirmation details.
Identity verification. To comply with know-your-customer (KYC) rules, we may ask you to upload a copy of your national ID, passport, or driver's license. We store this document securely and use it only to verify your identity. We do not share it with third parties except where required by law.
Platform usage. We collect information about how you interact with sendaljp: which games you play, which football markets (Liga 1, Piala AFF, Champions League) you view, how long you stay on the platform, and which device or browser you use. We use this data to improve our service, detect technical issues, and personalise your experience.
Cookies and tracking. Our platform uses cookies to remember your login session, store your preferences, and measure how users navigate sendaljp. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though some features of sendaljp may not work correctly if you do.
- KYC verification
- Know-your-customer checks confirm your identity and address before you can withdraw funds from sendaljp.
- Two-factor authentication
- An optional security layer on sendaljp that requires a code from your phone when you log in or change your password.
- Virtual account (VA)
- A unique bank account number issued by sendaljp for your deposits; funds sent to your VA are credited instantly to your account.
How we protect and share your data
We at sendaljp store your data on encrypted servers located in Southeast Asia. We use industry-standard security practices, including SSL encryption for all data in transit and access controls to limit who on our team can view your information. Our servers may sit outside your jurisdiction; by using sendaljp, you consent to this transfer.
Third-party processors. We share your data only with service providers who help us operate sendaljp: payment processors (to handle DANA, e-wallet, mobile banking, and bank transfers), identity verification vendors (to confirm your KYC documents), and hosting providers. These vendors are bound by confidentiality agreements and may not use your data for their own purposes.
Legal disclosure. We may disclose your information if required by law, court order, or government request. We will notify you of such a request unless we are legally prohibited from doing so.
Your rights. You have the right to request a copy of the data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team. We will respond within 30 days.
Data retention. We keep your account data for as long as your account is active. After you close your account, we retain transaction records and KYC documents for seven years to comply with anti-money-laundering law. We delete other personal data within 90 days of account closure.
We do not sell your data. We do not share your betting history or payment details with advertisers or other platforms.
Changes to this policy. We may update this privacy policy from time to time to reflect changes in our practice or applicable law. We will notify you of material changes by email or by posting a notice on sendaljp. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of sendaljp comply with their own jurisdiction's law. If you have any questions about this policy or how we handle your data, contact us via in-app chat or email.