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DANA deposit and withdrawal

DANA is one of the most popular e-wallet payment methods in Indonesia, and we at sendaljp support DANA for both deposits and withdrawals. To deposit via DANA, log into your sendaljp account, navigate to the Deposit section, and select DANA as your payment method. Enter your desired deposit amount (minimum our welcome offer, maximum our welcome offer per transaction). You will be redirected to the DANA app or website to authorize the payment. Once confirmed, the funds are credited to your sendaljp account within subject to verification. For withdrawals, go to the Withdrawal section, select DANA, enter the amount, and confirm. The withdrawal is processed within subject to verification and returned to your DANA wallet. DANA deposits and withdrawals are subject to your account verification status; new accounts may have lower limits until KYC is complete.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets across Indonesia, and our platform accepts both for seamless transactions. To use OVO on sendaljp, first link your OVO account during the account-setup process or in the Payment Methods section. Enter your OVO phone number and authorize the connection. Once linked, you can deposit by selecting OVO in the Deposit section, entering your amount, and confirming via the OVO app. Deposits typically complete within subject to verification. GoPay works similarly: link your GoPay account, select it during deposit, and authorize via the GoPay app. Both methods support deposits from our welcome offer to our welcome offer. Withdrawals to OVO and GoPay are processed within subject to verification. Account verification (KYC) is required before your first withdrawal; after verification, transaction limits may increase based on your account history.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a secure alternative to e-wallets for users who prefer traditional banking. When you select a bank VA method on sendaljp, we generate a unique virtual account number linked to your account. You can then transfer funds from your personal bank account (BCA, Mandiri, BRI, or BNI) to this VA code using your bank's mobile app or ATM. Deposits are credited to your sendaljp account within subject to verification of the bank confirming the transfer. For withdrawals, funds are returned to the same bank account you used for deposit. Bank VAs support deposits from our welcome offer to our welcome offer, making them ideal for larger transactions. No additional fees are charged by sendaljp; your bank may apply standard transfer fees. KYC verification is required before using bank VA methods.

Fees, limits and verification

sendaljp does not charge deposit or withdrawal fees; all costs are borne by the payment provider or your bank. account preferences depend on your account verification level: unverified accounts may have lower limits (typically our welcome offer per day), while verified accounts can deposit up to our welcome offer per transaction. Withdrawal limits follow the same structure. KYC verification requires uploading a valid ID (passport, national ID, or driver's license) and a selfie. Verification typically completes within subject to verification during business hours. Once verified, your account gains access to higher limits, faster processing, and additional payment methods. Account preferences allow you to set custom account preferences and session duration limits for personal control. All transactions are recorded in your account statement for transparency.

Resolving a stalled transaction

If a deposit does not appear in your sendaljp account within the expected window, first check your payment provider's app (DANA, OVO, GoPay) or your bank to confirm the transaction was sent successfully. If the payment was confirmed on the provider's side but not credited to sendaljp, note your transaction ID and contact our support team immediately via live chat or email. Provide your sendaljp account email, the payment method used, the amount, and the transaction ID. Our team will investigate and either credit your account or process a refund within 2 hours. For withdrawals, if funds do not arrive in your e-wallet or bank account within the stated processing window (subject to verification depending on method), contact support with your withdrawal request number. We will check the status and escalate if needed. Most stalled transactions are resolved within 24 hours.